Total quality management and operational excellence : text with cases / John S. Oakland.
By: Oakland, John S.
Material type: TextPublisher: New York : Routledge, 2014Edition: Fourth Edition.Description: xxiv, 530 pages ; 26 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780415635493 (hardback); 9780415635509 (paperback).Subject(s): Total quality management | Total quality management -- Case studies | BUSINESS & ECONOMICS / General | BUSINESS & ECONOMICS / Quality Control | BUSINESS & ECONOMICS / Total Quality ManagementDDC classification: 658.4/013 Other classification: BUS000000 | BUS053000 | BUS065000Item type | Home library | Collection | Call number | Status | Date due | Barcode |
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Books | Raffles University Reference | Reference | HD62.15 .O17 2014 (Browse shelf) | Available | RUI1500046 |
Includes bibliographical references and index.