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Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers.

By: Summers, Donna C. S.
Material type: TextTextPublisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009Edition: 2nd ed.Description: xiv, 574 p. : ill. ; 24 cm.ISBN: 9780135005101; 0135005108.Subject(s): Total quality management | Quality control | Organizational effectivenessDDC classification: 658.4/013 Online resources: Table of contents only
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Books Raffles University
Reference 		Reference HD62.15 .S85 2009 (Browse shelf) Available RUI1500340

Includes bibliographical references (p. 555-564) and index.