Bolton, Robert. <br/><br/>
People skills :  how to assert yourself, listen to others, and resolve conflicts / 
Robert Bolton. 
 - Brookvale, N.S.W. :  Simon & Schuster,  1987. 
 - xv, 300 pages ;  21 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Skills for bridging the interpersonal gap -- Barriers to communication -- Listening is more than merely hearing -- Fours skills of reflective listening -- Why reflective responses work -- Reading body language -- Improving your reflecting skills -- Three appraoches to relationships -- developing three-part assertion messages -- Handling the push-push back phenomenon -- Increasing your assertive options -- Conflict prevention and control -- Handling the emotional components of conflict -- Collaborative problem solving : seeking an elegant solution - Three essentials for effective communication -- Training for improved communication. 
<br/><br/><label>ISBN: </label>9780731800315 (pbk.)  $19.95 0731800311 (pbk.)  $19.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations<br/>Interpersonal communication
<br/><br/><label>Dewey Class. No.: </label>302.34