TY  - BOOK
AU  - Bolton,Robert
TI  - People skills: how to assert yourself, listen to others, and resolve conflicts 
SN  - 9780731800315 (pbk.)
U1  - 302.34 21
PY  - 1987///
CY  - Brookvale, N.S.W.
PB  - Simon & Schuster
KW  - Interpersonal relations
KW  - Interpersonal communication
N1  - Includes bibliographical references and index; Skills for bridging the interpersonal gap -- Barriers to communication -- Listening is more than merely hearing -- Fours skills of reflective listening -- Why reflective responses work -- Reading body language -- Improving your reflecting skills -- Three appraoches to relationships -- developing three-part assertion messages -- Handling the push-push back phenomenon -- Increasing your assertive options -- Conflict prevention and control -- Handling the emotional components of conflict -- Collaborative problem solving : seeking an elegant solution - Three essentials for effective communication -- Training for improved communication
ER  -