TY  - BOOK
AU  - Cole,Kris
TI  - Crystal clear communication: skills for understanding and being understood 
SN  - 0724805389 (pbk.) :
U1  - 153.6 22
PY  - 2000///
CY  - Frenchs Forest, N.S.W.
PB  - Prentice Hall
KW  - Business communication
KW  - Interpersonal communication
KW  - Body language
N1  - Includes bibliographical references (p. 313-314)
ER  -