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People skills : how to assert yourself, listen to others, and resolve conflicts / Robert Bolton.

By: Bolton, Robert.
Material type: TextTextPublisher: Brookvale, N.S.W. : Simon & Schuster, 1987Description: xv, 300 pages ; 21 cm.ISBN: 9780731800315 (pbk.); 0731800311 (pbk.).Subject(s): Interpersonal relations | Interpersonal communicationDDC classification: 302.34
Contents:
Skills for bridging the interpersonal gap -- Barriers to communication -- Listening is more than merely hearing -- Fours skills of reflective listening -- Why reflective responses work -- Reading body language -- Improving your reflecting skills -- Three appraoches to relationships -- developing three-part assertion messages -- Handling the push-push back phenomenon -- Increasing your assertive options -- Conflict prevention and control -- Handling the emotional components of conflict -- Collaborative problem solving : seeking an elegant solution - Three essentials for effective communication -- Training for improved communication.
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Includes bibliographical references and index.

Skills for bridging the interpersonal gap -- Barriers to communication -- Listening is more than merely hearing -- Fours skills of reflective listening -- Why reflective responses work -- Reading body language -- Improving your reflecting skills -- Three appraoches to relationships -- developing three-part assertion messages -- Handling the push-push back phenomenon -- Increasing your assertive options -- Conflict prevention and control -- Handling the emotional components of conflict -- Collaborative problem solving : seeking an elegant solution - Three essentials for effective communication -- Training for improved communication.